How to apply for a new GTBank token

If you have lost your token, or “parraventure” the witches in your village have remotely disabled your token, here is how you can order a new one.

1. Go into any Guaranty Trust bank branch with your faulty token if you have it, and say to them that you would like to request a new token.

2. You will be asked to fill out a form which is actually downloadable online via this link. If you want to conserve your time even better, scan and send the completed form to and you should be able to collect your token on the same day.

How much does a GTBank token cost?

A GTBank token costs N2,100, deductible from your account balance.

How to activate your new GTBank token

You will need to wait for a minimum of 24 hours following the submission of your application for the token to be activated. You will receive a text message or an e-mail informing you about the token swap, and asking you to activate your new token. As part of the activation process, you will be asked to enter the token ID : these are the numbers at the back of the token. Enter this number without the hyphens, tick “Acknowledge” and click “Continue”.

Once completed, you will receive a text message. Your token is now ready to use.

From now on, you will be required to generate a transaction code on your token, for all transactions involving the transfer of funds.GTBank-Token-Device-300x239

What else can I use my GTbank token for?

Your token will be required when you carry out the following online transactions:

  •     Transfer of funds from your account to other GTBank accounts, or to other banks.
  •     Conducting FX transfers
  •     Processing Cash/Draft In transit
  •     Adding more service options on the Internet Banking platform (add service)
  •     Making FX Sales
  •     Paying phone bills, HiTV subscription services, US visa services, booking flights, creating standing       orders and much more
  •    Transferring foreign currency from your domiciliary account.

Note: When conducting any of the transactions listed above, you will be required to input a 6-digit code in a defined field to validate and conclude the transaction. This code can be generated by clicking the white button on the device.

Hope this helps!




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