I recently noticed a review button on MTN’s website.
I almost dismissed it, but curiosity got the better of me. I needed to know what this button did. Clicked, and would you believe it – 10 real customer reviews! How can I tell they were real? Simple. They rated the service (Data Bundles) a total of 2.35%. I don’t think any self-promoting company would rate itself that low.
Unfortunately, this link only seems to exist on the “Data bundles” page. I can’t find anything similar on any other pages.
Here’s a link, try it out, and offer your advice: http://www.mtnonline.com/products-services/international-roaming/data-bundles/writee-customer-review
Who knows, some member of staff might find the link one day, and decide to act on customer complaints. Just maybe.