How to apply for a new GTBank token

If you have lost your token, or “parraventure” the witches in your village have remotely disabled your token, here is how you can order a new one.

1. Go into any Guaranty Trust bank branch with your faulty token if you have it, and say to them that you would like to request a new token.

2. You will be asked to fill out a form which is actually downloadable online via this link. If you want to conserve your time even better, scan and send the completed form to internetbanking@gtbank.com and you should be able to collect your token on the same day.

How much does a GTBank token cost?

A GTBank token costs N2,100, deductible from your account balance.

How to activate your new GTBank token

You will need to wait for a minimum of 24 hours following the submission of your application for the token to be activated. You will receive a text message or an e-mail informing you about the token swap, and asking you to activate your new token. As part of the activation process, you will be asked to enter the token ID : these are the numbers at the back of the token. Enter this number without the hyphens, tick “Acknowledge” and click “Continue”.

Once completed, you will receive a text message. Your token is now ready to use.

From now on, you will be required to generate a transaction code on your token, for all transactions involving the transfer of funds.

What else can I use my GTbank token for?

Your token will be required when you carry out the following online transactions:

•     Transfer of funds from your account to other GTBank accounts, or to other banks.
•     Conducting FX transfers
•     Processing Cash/Draft In transit
•     Adding more service options on the Internet Banking platform (add service)
•     Making FX Sales
•     Paying phone bills, HiTV subscription services, US visa services, booking flights, creating standing       orders and much more
•    Transferring foreign currency from your domiciliary account.

Note: When conducting any of the transactions listed above, you will be required to input a 6-digit code in a defined field to validate and conclude the transaction. This code can be generated by clicking the white button on the device.

Hope this helps!