**Disclaimer: I neither work for, nor own a competing airline. I’m not being paid to do this either. However, I do feel that that we as consumers have a huge role to play in setting the standards of service we deem acceptable for businesses to operate by, especially if the said businesses rely on our patronage to stay in business. **
***Update: This post was updated in July 2018***
A couple of weeks ago, I made the unfortunate decision of booking a flight with an airline which shall hitherto remain nameless (but rhymes with “Barbaric”). Stay with me till the end of the post to find plenty of clues as to the identity of the said airline.
At the airport, I had two choices: Take the 12.30 flight for about ₦21,000 or wait a couple of hours and fly Air Peace for ₦3,000 less. Being in a hurry to get to my destination, I decided to pay the ₦3,000 extra to fly Babaric on the basis that I would arrive in 50 minutes and continue with my business in the destination city. BIG MISTAKE, as I was soon to find out.
Just as it was time to board, a tired sounding member of staff hurriedly announced that the flight I paid ₦3,000 extra to board was being delayed by 2 hours. Okay. 2 hours later, as I watched the last of the Air Peace passengers disappear from the boarding queue, and we were still not boarding. I clenched my fists. After all, I bought the ticket myself, no one had forced me.
FOUR HOURS after our flight was supposed to depart, we were called to board. Fuming, I boarded the flight, and the captain cheerily greeted us with “We will be stopping at Port-Harcourt to by fuel before proceeding…” I’d had enough. Swearing, I stormed off the flight, back to the ticket counter and demanded a refund. Very apologetically, she promised I would get one. One week, two weeks, nothing. I had to take matters into my hands. It took a series of steps to get a refund (and an apology) and if you want to save yourself some headache, internet data and unproductive phone calls, here are the steps I took below:
**July 2018 update**
Before you carry out the steps below, try this faster method. A kind person in the comments section indicated that this worked for them recently, so it might be worth trying. Thanks, Chinelo!
1) Write an email to the necessary contact.
2) Send a message on social media preferably Twitter on the issue. Be unfailingly polite in these steps.
3) When you get no reply or a stupid reply like we are still processing your refund, then attack. Spam their Twitter page with messages such as “Return my money at once. Stealing is a crime. Copy NCAA.
4) Wait for the ….. to hit the fan.
**End of update**
– Step 1: Put your request in writing. Write your experience and complaints to the customer care service, and then indicate that you are giving them 7 days to respond to your letter, or you will take the matter further. If you have taken note of any members of your staff who might have been involved (like the sales clerk who might have promised a refund, for example), mention them. I can help with a template, but I don’t want to waste my time preparing one if you won’t find it useful, so please indicate in the comments section if you would find a template helpful.
In the case of Babaric, the complaints team you should write to is:
arik.refunds@arikair.com
Prepare your mind. Think of this as a project, and the end goal is your money back. Don’t expect an immediate response at any stage, so keep working on your Plan B’s.
– Step 2: If at the end of the 7 day period there has been no response, take it further and write again to the e-mail above. Begin your email with: “Further to my email dated DDMMYYYY, I have not received a response within the 7 day period and I have been forced to take this matter further..”
Copy senior staff members, as well as the Consumer Protection Council.
Here are Barbaric’s key emails:
Abiola Shodiya <abiola.shodiya@arikair.com>
Prince Ahuchaogu <Prince.Ahuchaogu@arikair.com>
Louis Okonye <Louis.Okonye@arikair.com>
Michael.Arumemi-Ikhide@arikair.com,
Michael.Arumemi@arikair.com,
Michael.Ikhide@arikair.com,
Copy the CPC: cpc contact@cpc.gov.ng
– Step 3: If after another 7 days, you have heard nothing, submit a direct complaint to the CPC. 99% of consumers would have heard back by now, but in the unlikely event that you have not heard anything, submit a direct complete to the CPC who has the right to sanction the airlines and make them pay.
Here is the direct link for complaints: http://cpc.gov.ng/?page_id=911
These steps will almost certainly work for you as they have worked for me.
All the best, and please share your experiences in the comments section!
Thanks for you post. It took me exactly 3 months to get a refund from Arik after they cancelled a flight I was booked on.
At least they offer refunds. My question to you is how do I get a refund on an Air Peace ticket? Apparently, their terms and conditions of sale says no refunds, I am not going to claim ignorance by saying I wasn’t aware at the time of purchase even though I was not however, is it not illegal for an airline to hold on to one’s money and not offer a refund?
The lady on the counter claimed the ticket is valid for one-year – they charge for change of route and change of date.
However, I’m not going anywhere and the ticket will expire shortly in August.
Is there anything that can be done?
Hi Toksy,
Thanks for your feedback. With AirPeace, please call their head office directly to put your case forward, and to let them know that you have no travel plans before August. If they stated that tickets are non-refundable, then it s unlikely that they will offer you a refund but you can try your luck. You can reach their head office on: (8am-5pm; Mon-Fri) +234-814-040-9808
Alternatively, you might be able to sell your ticket to someone via social media or at the airport.
Hope this helps
I was giving this mail to write for a refund,which of the pages will I submit my request? thank you.
Please write to : arik.refunds@arikair.com
Hello, I need some information. Not concerning anything about your company. I’ve been told that I can get a refund from a particular company in Nigeria. They told me to send them $550 to get a certificate for refund from Nigeria’s supreme court. I was wanting to know if this is legit? Is this the way businesses in Nigeria issue a refund? I just dont want to get scammed and that’s why Im asking you. You could be providing a very information that could be protecting me from potential scammers.
Hi Larry,
You are right to be suspicious as this is definitely NOT how Nigerian companies should operate. You should never have to send any additional money in order to get a refund. Someone is trying to scam you.
What you can do however is:-
1. Slyly obtain this persons details (including their BVN – Bank Verifications number) and report them to the EFCC (economic and financial crimes unit) https://efccnigeria.org/efcc/report-complaints
2. Assuming the item you purchased was purchased from a legitimate company, report to the Consumer Protection Council (cpc.gov.ng)
I wish you all the best, and don’t hesistate to let me know if you need any further guidance.
Actually, Arik Air is a total disappointment to herself and Nigerians!! I am having a refund issue with them right now!
My flight to Owerri from Abuja was cancelled by Arik due to “operational reasons” in a rather unpalatable manner. My ticket number and booking reference are 725 21089 75326 and IDQSWN respectively.
I made a refund request at the Arik Air counter at the airport on December 6, 2016 and was told that I will get a refund in 21 days. Up to this moment I have not heard from Arik Air. I have sent several emails to Arik Air concerning the refund and there is no response from them whatsoever. How can airline that really wants to succeed in the industry be so callous and unprofessional?
I really need the refund of my payment of N48,799 for the round trip ticket. I used my ATM card to make the payment and the cash left my account immediately. It is, therefore, incomprehensible to me why the refund should take so long. What is more annoying is the lack of response from the Arik Air on the matter.
I have written to them severally (to their many emails) and even copied CPC and I am still waiting.
How can an airline that claims it has no aviation fuel be allowed to book clients for flights, cancel the flights in a disrespectful manner at the last minute, and still be allowed to do business with passengers’ funds for months before making refunds? Can you imagine how many passengers that gave up pursuing their refunds and what may have happened to their money? If they are counting on me giving up then they need to think again
Lack of concern by Arik air to their numerous customer will only spell doom for the company. I booked ticket from them in October 2016 for me and my family from Abuja to Johannesburg at the cost of 531,413 Naira , the flight was for December 20, 2016, not knowing that their staff is on strike , my family and i proceeds to Abuja from kaduna to board flight that Tuesday morning just to reach the airport and met the disappointment of my life but not to spoil the Christmas mood for my family. I had to quickly bought another ticket from south Africa airway for the next 2 days, I applied for the refund from Arik on Wednesday 21, December 2016 through their refund.arik@arikair.com and up till today there has been no respond from them.I have called their customer service several time but the situation is the same
Hello, please can you advise me on which step I should follow, I bought a ticket from london to Nigeria via Arik online, the flight was booked for 24th Dec, on the 23rd I got email telling me that my flight was counceled and rescheduled for 25th December, on the 25th I got an email from Arik that there’s no flight going to Nigeria today due to operational reasons and Arik didn’t reschedule me or make alternative flight, I called Arik throughout that 25th Dec there was no responsed, I had to book fresh new ticket from BA, I have been calling Arik to refund my ticket money since they refused to carry me, no response from them
Could use a template I was very disappointed and will never again use Arik or buy Nigerian online. They cancelled 3 of 4 flights one after giving me a boarding pass. I recieved absolutely no customer service,appreciation or apologies in any manner. I personally thank you for your stance and help in letting people know of these consistant problemsand how to resolve them
Is arikair established to scam their prospective customers?
Even before buying their ticket i did put a call through to their office and was assured that they are in operation . after 2 weeks i bought ticket i received a whatsapp posting from an aggrieved lady then i realized i have been scammed. But they’ve scammed the wrong person.
please let me start with your template.
Hi Prince,
How are you getting on with this? The Aril situation is bleak and I feel sorry for anyone has booked them since November 2016. They might be shutting down for sure now, but please let me know how you get on with the template
i dont understand why arikair are doing this to people that trust and believe in them to deliver,this is callous, wicked and uncalled for. i booked an Arik air on the 18th of Jan. 2017 online from Newyork (JFK)to Lagos-Nigeria, with a very important meeting i need to attend on the 2nd of March, to my greatest surprise, I received a message that the flight has been cancelled due to operational system on the 18th of feb. 2017, after a month of booking the flight. when i called their customer care, i was told i should request for a refund (can you imagine such nonsense). what will i do? should i start looking for another airline in this short time. the total amount of money paid to them is N166,270. i want you to advise me on what to do,cos i have limited fund right now to book another flight. thanks
Nwafejokwu Donatus
Hi Donatus,
It is unfortunate how Arik has treated their customers to be honest. Unfortunately, i think they are going under and the prospects of getting refunds are now quite slim.
Keep pressing them, and you can try using this guide although I think it only applies to customers that booked Arik from the uK: http://www.which.co.uk/consumer-rights/letter/letter-to-claim-a-refund-if-your-travel-company-goes-bust
All the best
Arik is one good reason Nigeria is looked down upon. Total shambolic ineptitude. I have been chasing a refund for the past 1 year. Customer service doesn’t care to answer phones. Staff are totally uneducated about refund policies.
Different people calculate the refund due however they like., At the moment I have been black listed as they no longer respond to my phone calls.
Out of over a £1,100 I paid for my ticket they claim I am dues around £700. Even that now is stuck. This company should be shut down. They are not fit to be operating!
Hi Ibexy,
I feel your pain. Right now, it appears that they are going under as a result of their incompetence, and the prospects of getting a refund from them is bleak at the moment. As you have purchased your ticket from the UK, a last resort might be to go through ATOL. Here are instructions on how to do this: http://www.which.co.uk/consumer-rights/letter/letter-to-claim-a-refund-if-your-travel-company-goes-bust
All the best and please let me know how it goes.
Ethan
Thx so much for this useful tip. On Tues 7 Mar 17 evening I receive a sms fm Arik that d flight I booked for my old man (82yrs) from JFK to Lagos would not operate. 4 days to the flight date, Sat 11 Mar 17. I called d customer care d following day and was asked to apply for a refund thro Arik.refund…that aside, d cancellation has not only disorganised me but has really stressed and as well disturbed me cos I had to forfeit d local flight ticket which I had already booked for that day and as well start making a fresh arrangements for my old man’s travelling.
Thx so much for this tip.
Air peace airline booking call 07069724297 for booking and ticketing service.
Air peace airline booking call 07069724297 for booking and ticketing
Arik is fraudulent & I’ll never ever have business dealings with a Nigerian owned company.
I booked 2 roundtrip flights for my parents totally 680,000 naira from lagos to New York. They were to leave on March 5th 2017 but on Feb 28th, I received a shabby email from arik that the flights have been cancelled.
I’m still calling them everyday for my refunds but they claim their system has been down for 1week.
I just emailed their HODs & copied CPC.
If no tangible response in 1 week, I’m gonna pursue legal action. This is utterly ridiculous & such business malpractice cannot go unpunished if this were a civilized society
I bought 2 Arik tickets LOS-NYC-LOS at the cost of about N740,000. Before buying I called a staff who asked me to go ahead and buy. Just about a week after, they shut down international routes. I called their care line and was asked to apply for refunds. I was supposed to get this refund between 7 & 21 days. It’s over that timeline now and I have not received any refunds. This is not a serious organisation. The baffling issue is how an airline with the most lucrative international routes ran itself aground. The LOS-NYC route can keep any airline afloat. Is there any hope for getting my money back?
I hope something can be done soon. I have followed all the steps prescribed and nothing seems to be coming up. I have not heard from cpc as well just the email that stated my complaint in which arik was copied. I tried calling cpc no one is picking the phone. I am seriously at a crossroad. If you know anything else I can do please help out.
Please i need the template. I bought tickets from ARIK AIR since 3rd December 2016 and till date i have not been able to get a refund for my money. Severals mails, Visits to their office has not yielded any positive results. Just yesterday i was at their office at Transcorp and politely asked for a number i could call in Lagos and i was told they had no idea of their Lagos number!
Please I really really need this template. I’ve found my self in this Babarik mess.
nelsonnkalu@gmail.com
Kindly send me the template too please: jidbel@gmail.com. I also noticed that most of the email addresses of their staff that you listed above are no longer functional as they all bounced back. Also, the CPC email addy is : contact@cpc.gov.ng not ‘cpc contact@cpc.gov.ng‘ as written. Thanks for your help.
Hi Jide,
Thanks for your observation. I think a lot of things have changed recently as the company’s management has deteriorated. I will update accordingly. You can actually download the template from the page. I will look over the links and made sure they are all working.
Hi
Kindly send me the template too please: raimottijani@yahoo.com and also the email addresses of their staff since the ones listed above are no longer functional
Pls can you email me how I can use my tickets back to Lagos because Iam just storks here
Please can you kindly send me a template please. Stellagene@outlook.com
Hello good morning. I am also gunning for a refund. I have sent the mail to arikrefunds,no response. I sent to all those addresses you posted including cpc but all failed to deliver. Can you please send me further help? Maybe the email addresses again and the template to use. I’ve been pursuing this refund since March and this is July.
Please I will be expecting your response. Thanks a lot.
I brought a return ticket July 2016 (Lagos- NY) for my mom. My situation is just the same. All the email to the staffers are either retired or the staff fired. Both the Agent Travegenio and Arik have since failed to refund my money. Do you have any other contacts that are near reliable
Looks like the email: arik.refunds@arikair.com is no longer valid as any mail sent to it gets bounced back by way of failure delivery as response. They canceled my return flight from warri to abuja in December last year. Goddammit this company is a scam. I don’t give a hoot about the change in administration they give as an excuse.
Honestly is a scam and doesn’t care if a customer is loyal to them or is satisfied. I know how many times I have driven down to their Abuja outlet at the airport because of a refund and what’s more, the stress and heartache this has caused are enough already! Interestingly, a lot of folks are experiencing this kind of injustice anf unfairness in the hands of arikair. At this juncture i’m going to see an attorney to take this matter further and you can rest assured that I will be claiming enormous damages against arikair
Kindly send to me the format. Thank you
Arik is the worst airline I have ever known, so callous, carefree unqualified to do business, last year they collected money from people traveling from Angola to Nigeria but did not show up this year again flight on 22/12/2017 their passengers slept at the airport till next night that is 24hrs but arik airline do not care, they later send them home, what a, nonsense, arik is a whole mess
Hi Chinwe,
I agree with you and wouldn’t advice anyone to fly with them, as they simply do not care.
Thanks so much for the tip..I made a round trip to Lagos from Abuja since November with my Card and it got declined and mi was debited.. I have been to my bank and I was told to collect a letter from Arik showing that I was unable to make the trip.
I’ve been to their outlets in Transcorp Hilton (Abuja) as well as their stand at the airport but they said they can’t issue any letter. Please kindly advise me on what to do next. I have gone through several comments.. I’m speechless here. Please kindly let us have the genuine email that won’t bounce back.. Thanks in anticipation..
Don’t call this line – it is a fraudulent number – 07069724297.
07069724297 really is a fraudulent number. On true caller it shows air peace and the lady who spoke to me asked me to go to the nearest atm with my bank card and my money ( cancelled flight fare in December 2017) will be refunded immediately.
Hello how can I get the template to request for a refund from Arik air I am in need of it.
Hello how do I get the template to request for a refund from Arik air I am in need of it. Thanks
Hi Alex,
Apologies for the delayed response. I actually didn’t get much interest in this at the time I wrote it, so I didn’t bother to write the template.
In any case, I have found a refund template letter you can use here: https://www.which.co.uk/consumer-rights/letter/letter-to-request-compensation-for-cancelled-flights
Hope this helps
This is still very useful. Since Dec ‘17 I have been pursuing my refunds on a cancelled babAriK flight. It’s still workig at snail speed
Hi femi,
I’m glad you found it useful. The airline is useless
Wish I had seen this thread. Nothing would have made me book Arik air.
I just had the BabArik experience yesterday 7th April, 2018.
Booked a local round trip (Abuja to lagos). Forward flight went as scheduled then I get an SMS/email saying my return flight was adjusted from 19:00hrs to 17:55hrs. SInce i had to get back to something in Abuja, I left the reason I traveled to Lagos mid way so I could make the new time.
I was greeted with a babArik shock upon reaching the airport and I was told, alongside others that the plane was smaller and they could not fly us until the next day.
I felt unprintable things but had to quickly resort to using Peace air. I have applied for a refund and I’d post progress here.
Thanks
This thread has been going on for 2 years & we are still discussing the same issue.. that shows how unprogressive these people are.
I am facing the same issue now, I booked a flight from accra to abuja about a month ago & today( Sunday) they send a very shallow email stating that my flight has been cancelled due to operational reasons, without even rescheduling my flight. I have called them & ontop of the fact that the person I spoke to sounded totally unconcerned, she said there’s also nothing she can do about it. How helpful!
I don’t understand how a business could be so nonchalant & unprofessional, and yet nothing is being done about it. So we just take whatever bullshit they give us & thank them for their support?
I’m sure there are people with social media influence on this platform.. shouldn’t something be done to call these babArik people and the likes to action & force them to provide better services, instead of just talking about our experiences…
I feel your pain, and I absolutely agree! When I wrote this post, I wanted to shame them into serving their customers better, and I was fully aware that some people might get good results and others might not. One unintended consequence of this post is that we are documenting the issues people are having with this airline publicly. That inevitable day when they will be investigated, hopefully this blog will provide a dated, independent voice for the victims of their mismanagement, yourself included.
I had similar issues with Arik early last yr. They cancelled my flights and sat on my N680,000 for over 6 months.
Fast forward. After numerous calls, I gave up but they surprisingly refunded me in full after about 6 months.
I will never do business with them but hopefully, they will refund you guys later.
This is encouraging, Samuel. Thanks for sharing. What steps did you take that ensured that they refunded you after 6 months?
I emailed Arikrefunds and copied all their managers but got no reply. I called almost every week(sometimes 2/3x a week)then once a month or 2 monthly and also sent emails periodically.
I gave up after sometime but surprisingly, they refunded me fully after about 2 months of no communication.
I don’t think I did anything extraordinary…that made me believe they will refund everyone at their own time/pace.
I remember during one of my calls, they advised that I give them sometime to process my refund when it gets to my turn. He explained that they have a list they follow and that they were refunding 3million fixed every week.
Sure way of getting a refund
1) Write an email to the necessary contact.
2) Send a message on social media preferably Twitter on the issue. Be unfailingly polite in these steps.
3) When you get no reply or a stupid reply like we are still processing your refund, then attack. Spam their Twitter page with messages such as “Return my money at once. Stealing is a crime. Copy NCAA.
4) Wait for the ….. to hit the fan.
Thank you so much, Chinelo for this. I’m sure a lot of readers will find this helpful. I will edit the main post to include this with credit to you 🙂
I am normally not a frequent flyer. However, between the end of last year and now, I have practically been flying too often. How I wish I read this post earlier, I would have easily boycotted the babarik Arik airline. Initially the feelings and the vibe I got was as if they were on top of there game. They took off on time, nothing like rescheduling, in fact a business partner who used to know them well with there barbaric/lakadesical attitude was attesting to the fact that the Arik he used to know b4 have now improved, little did he know that he was only lucky they delivered when he managed to use them in march 2018.
Arik airline are bastards. My experience btw April 2018 and now has been barbaric (I wish I had a better word to use).
In one of my bookings, they rescheduled that flight 4 times in 24hours. The flight was for 5pm and i got a mail stating that it has been rescheduled forward for 1pm, then another mail came in again rescheduling for 3pm, then came another mail again for 2pm and finally another mail for 5:15pm. It messed up every other plans I had prior to my original 5pm flight that day.
The truth is that I have several bad experience btw April and now and I kept thinking these are just oneoff cases and it doesn’t really happen like that with them most especially with the assurance/confirmation I got from a business partner who only used them once this year in March and was lucky.
The worst of my experience was in June 2018 wen I booked several one way flights – Abuja to PH, then PH to Owerri, then Enugu to Lagos, and finally Lagos back to Abuja, (Ofcourse these had several days intervals). The service was poor, there were some delays and reschedulings and finally a cancellation (Enugu to Lagos).
It was bad enough that my flight from Enugu to Lagos was cancelled approximately 20hrs before takeoff, leaving me totally almost stranded in Enugu.
I immediately requested for a refund the next day and was told to fill a form which I did at Enugu airport. And after about 2 weeks, made another complaint at Arik office at Transcorp Hilton Abuja, and yet nothing has been done. The painful part is that there staff told me that there is nothing they can do and that I should be patient till like 3months!!!! What nonsense!!!
I have tried sending mails to the emails Ethan provided on this article but all bounced back. I also checked them out on Twitter, but they seem not to run a Twitter account anymore.
Pls can any1 help me with any mobile number I can reach them on and also any valid email address too. Plus any other social media handle.
Thank you.
Hi Kingsley,
I can only empathise with you. These guys are giving refunds but you need to attack them from every angle including social media if possible. I have revised the original post to reflect what worked for one of the commenters in this thread recently. I wish you all the best.
God bless You my dear.. Please kindly help me with the template. I booked a flight for my kid brother that was coming back from school all the way from Cairo. This People fustrated the poor boy, from delayed flight to cancelled flight after spending almost the whole day at the airport,eventually sleeping in Abuja were he knew no one which was what we were trying to avoid in the first place.
please I’ll be very grateful to get the template so I can start the process immediately.
many thanks.
I tried step one but got a mailer daemon so my letter was not delivered. I copied and pasted the email u gave arik.refunds@arikair.com it didnt go so stuck! Pls help
Good afternoon. I tried to reach Arik by twitter but they have abandoned twitter. I have sent them emails for a refund and they are too lousy to even reply. I don’t care what they plan, I will collect my money from them. Evil people.
Reservation(PNR)Number: KOKNXB
I have been trying for months to get a refund on this reservation without success.
One of your reps provided the following no. 7252100635870.
Another one in Lagos said she couldn’t help me; that I should go online with my request.Unfortunately, the website provided for this purpose is confusing to me.
Please tell me when, and where, to provide my bank account details for refund of my money.
Hello, thanks for this. It was indeed a good read. What are my options? I booked a flight to and fro PortHarcourt and Abuja. But I couldn’t go to the Airport on the day for the first leg of the trip. I also failed to change the flight before the departure time. Is there any hope for a refund?
Also, regarding the second leg of the trip, that is the return trip, how can I keep it open for later use.
Thanks.
Hi guys,
I got my refund back. The step was even easy and all these while we were going roundabout the whole issue. If you are internet servy and on internet banking, then you are few days away from your money. I got my money back within 5 days of initiating the steps below. (pls note that these steps is for those that paid via ATM card)
Below are the steps i took on my gtbank internet banking;
– From http://www.gtbank.com, click on internet banking login
– After successful logon, search for cards, then click dispense error.
– Feed in the exact details it request for (this is only for those that paid via there ATM card)
– That is all. You can now have a good sleep if you fed in the right details and date of transaction. You money should be back to your account within 5-7days.
– If you experience any difficulties, you can reach me on 08096601081.
I hope this helps…
Wow, thank you for this golden nugget! Such a great idea!
Still on this matter o…
I had an emergency on 5th October, family member had an accident had to fly to Benin first light. So once I got the information around 2 am I paid for the 7am flight using GT Pay, got an email around 5.30 saying it was cancelled and sent an email requesting for refund later on that day, no response from the talktous email then refunds email was bouncing back. Kept sending emails and finally got someone to respond on October 26th. So I was asked if I wanted to use it on another route I said I thought I was clear in my email; I just want my money back. So they sent a form, filled it immediately was told it would take 30 working days…
So that expired December 7th and I once again sent emails, this time no one was responding. So I went to the head office and spoke to someone who said on or before 15th January. I said no problem, lets wait and see… sent an email January 11th saying I am waiting o.
Today 16th January makes it 3 months and 11 days since I foolishly bought that ticket… so I called customer care today and demanded to speak to a supervisor right off the bat. Those care associates are pretty kind of useless and I need action i.e. my money back. So this guy Harrison Henry says my payment was actioned January 12th (one day after I sent the email reminder) and it would take less than 7 working days. I stopped short of saying he was a liar and said I didn’t believe him and could assure him that we would be speaking about this in another 7 days. So I say bros, what is the one thing that I need to do to get my money back. He says I should come to their head office and speak to Azuwuike Ihekuna, checked the guy on linkedin and he’s a supervisor/refunds analyst. So I sent an email to him directly copying the refunds email and the other two refunds analysts I had spoken to; Abiola (from your email must be Shodiya) and Louis Okonye.
Then later today I’m gonna go there and raise hell… can’t wait 🙂
31k at this time of the month/year and in this economy? Let’s go there!
These people are hopeless but you must not give up hope. They rely on making it as difficult as possible for people to claim refunds. They also relay on customers being ignorant about what standards businesses should aspire to. E-mail them again stating that you are using e-mail so that you can use copies of all your e-mails as legal documents if required. In your e-mail, state clearly who you spoke to, and on what date so that they know that you are keeping records. Also copy the consumer protection council (cpc.gov.ng) for “transparency”. Good luck, and let us know how it goes!
Can you cancel the transaction through your online banking as “Dispense error”?
arikrefunds@arikair.com This i understand is the correct email address.
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Whether or not you believe in God, read this message!!
Throughout history, we can see how we have been slowly conditioned to come to this point where we are on the verge of a cashless society. Did you know that the Bible foretold of this event almost 2,000 years ago?
In Revelation 13:16-18, we will read,
“He (the false prophet who deceives many by his miracles–Revelation 19:20) causes all, both small and great, rich and poor, free and slave, to receive a mark on their right hand or on their foreheads, and that no one may buy or sell except one who has the mark or the name of the beast, or the number of his name.
Here is wisdom. Let him who has understanding calculate the number of the beast, for it is the number of a man: His number is 666.”
Referring to the last generation, this could only be speaking of a cashless society. Why so? Revelation 13:17 states that we cannot buy or sell unless we receive the mark of the beast. If physical money was still in use, we could buy or sell with one another without receiving the mark. This would contradict scripture that states we need the mark to buy or sell!
These verses could not be referring to something purely spiritual as scripture references two physical locations (our right hand or forehead) stating the mark will be on one “OR” the other. If this mark was purely spiritual, it would indicate both places, or one–not one OR the other!
This is where it really starts to come together. It is incredible how accurate the Bible is concerning the implantable RFID microchip. These are notes from someone named Carl Sanders who worked with a team of engineers to help develop this RFID chip:
“Carl Sanders sat in seventeen New World Order meetings with heads-of-state officials such as Henry Kissinger and Bob Gates of the C.I.A. to discuss plans on how to bring about this one-world system. The government commissioned Carl Sanders to design a microchip for identifying and controlling the peoples of the world—a microchip that could be inserted under the skin with a hypodermic needle (a quick, convenient method that would be gradually accepted by society).
Carl Sanders, with a team of engineers behind him, with U.S. grant monies supplied by tax dollars, took on this project and designed a microchip that is powered by a lithium battery, rechargeable through the temperature changes in our skin. Without the knowledge of the Bible (Brother Sanders was not a Christian at the time), these engineers spent one-and-a-half-million dollars doing research on the best and most convenient place to have the microchip inserted.
Guess what? These researchers found that the forehead and the back of the hand (the two places the Bible says the mark will go) are not just the most convenient places, but are also the only viable places for rapid, consistent temperature changes in the skin to recharge the lithium battery. The microchip is approximately seven millimeters in length, .75 millimeters in diameter, about the size of a grain of rice. It is capable of storing pages upon pages of information about you. All your general history, work history, criminal record, health history, and financial data can be stored on this chip.
Brother Sanders believes that this microchip, which he regretfully helped design, is the “mark” spoken about in Revelation 13:16–18. The original Greek word for “mark” is “charagma,” which means a “scratch or etching.” It is also interesting to note that the number 666 is actually a word in the original Greek. The word is “chi xi stigma,” with the last part, “stigma,” also meaning “to stick or prick.” Carl believes this is referring to a hypodermic needle when they poke into the skin to inject the microchip.”
Mr. Sanders asked a doctor what would happen if the lithium contained within the RFID microchip leaked into the body. The doctor replied by saying a terrible sore would appear in that location. This is what the book of Revelation says:
“And the first (angel) went, and poured out his vial on the earth; and there fell a noisome and grievous sore on the men which had the mark of the beast, and on them which worshipped his image” (Revelation 16:2).
You can read more about it here–and to also understand the mystery behind the number 666: https://2RUTH.ORG
The third angel’s warning in Revelation 14:9-11 states,
“Then a third angel followed them, saying with a loud voice, ‘If anyone worships the beast and his image, and receives his mark on his forehead or on his hand, he himself shall also drink of the wine of the wrath of God, which is poured out full strength into the cup of His indignation. He shall be tormented with fire and brimstone in the presence of the holy angels and in the presence of the Lamb. And the smoke of their torment ascends forever and ever; and they have no rest day or night, who worship the beast and his image, and whoever receives the mark of his name.'”
Great hope is in our midst, and is coming in a mighty way–the greatest revival for Jesus in the history of the world where we will see the most souls come to Him of all tribes, tongues, nations, and peoples (Rev. 7:9-10); for we have this promise in God’s Word in the midst of these dark times:
“Then I saw an angel coming down from heaven, having the key to the bottomless pit and a great chain in his hand. He laid hold of the dragon, that serpent of old, who is the Devil and Satan, and bound him for a thousand years (not literal–rather a spiritual label for time spent in eternity); and he cast him into the bottomless pit, and shut him up, and set a seal on him, so that he should deceive the nations no more till the thousand years were finished. But after these things he must be released for a little while (when the Antichrist and false prophet will rise up and God will test the world).” (Revelation 20:1-3)
“The coming of the lawless one (the Antichrist) is according to the working of Satan, with all power, signs, and lying wonders, and with all unrighteous deception among those who perish, because they did not receive the love of the truth, that they might be saved. And for this reason God will send them strong delusion, that they should believe the lie, that they all may be condemned who did not believe the truth but had pleasure in unrighteousness.” (2 Thessalonians 2:9-12)”
Who is Barack Obama, and why is he still involved in politics?
So what about his name? The meaning of someone’s name can say a lot about a person. God throughout history has given names to people that have a specific meaning tied to their lives. How about the name Barack Obama? Let us take a look at what may be hiding beneath the surface.
Jesus states in Luke 10:18, “…I saw Satan fall like lightning from heaven.”
The Hebrew Strongs word (H1299) for “lightning”: “bârâq” (baw-rawk)
In Isaiah chapter 14, verse 14, we read about Lucifer (Satan) saying in his heart:
“I will ascend above the heights of the clouds, I will be like the Most High.”
In the verses in Isaiah that refer directly to Lucifer, several times it mentions him falling from the heights or the heavens. The Hebrew word for the heights or heavens used here is Hebrew Strongs 1116: “bamah”–Pronounced (bam-maw’)
In Hebrew, the letter “Waw” or “Vav” is often transliterated as a “U” or “O,” and it is primarily used as a conjunction to join concepts together. So to join in Hebrew poetry the concept of lightning (Baraq) and a high place like heaven or the heights of heaven (Bam-Maw), the letter “U” or “O” would be used. So, Baraq “O” Bam-Maw or Baraq “U” Bam-Maw in Hebrew poetry similar to the style written in Isaiah, would translate literally to “Lightning from the heights.” The word “Satan” in Hebrew is a direct translation, therefore “Satan.”
So when Jesus said to His disciples in Luke 10:18 that He saw Satan fall as lightning from heaven, if this were to be stated by a Jewish Rabbi today influenced by the poetry in the book of Isaiah, he would say these words in Hebrew–the words of Jesus in Luke 10:18 as, and I saw Satan as Baraq O Bam-Maw.
The names of both of Obama’s daughters are Malia and Natasha. If we write those names backward (the devil does things in reverse) it would be “ailam ahsatan”. Now if we remove the letters that spell “Alah” (Allah being the false god of Islam), we would get “I am Satan”. Chance? I do not believe so!
Obama’s campaign logo when he ran in the year 2008 was a sun over the horizon in the west, with the landscape as the flag of the United States. In Islam, they have their own messiah that they are waiting for called the 12th Imam, or the Mahdi (the Antichrist of the Bible), and one prophecy concerning this man’s appearance is the sun rising in the west.
“Then I saw another angel flying in the midst of heaven, having the everlasting gospel to preach to those who dwell on the earth—to every nation, tribe, tongue, and people— saying with a loud voice, ‘Fear God and give glory to Him, for the hour of His judgment has come; and worship Him who made heaven and earth, the sea and springs of water.'” (Revelation 14:6-7)
Why have the words of Jesus in His Gospel accounts regarding His death, burial, and resurrection, been translated into over 3,000 languages, and nothing comes close (the Quran about 110 languages)? Because the same Spirit of God (YHVH) who created all people likewise transcends all people; therefore the power of His Word is not limited by people; while all other religions are man-made, therefore they tend to primarily stay within their own culture. The same God who speaks to all people through His creation of the heavens and earth that draws all people around the world likewise has sent His Word to the ends of the earth so that we may come to personally know Him to be saved in spirit and in truth through His Son Jesus Christ.
Jesus stands alone among the other religions that say to rightly weigh the scales of good and evil and to make sure you have done more good than bad in this life. Is this how we conduct ourselves justly in a court of law? Bearing the image of God, is this how we project this image into reality?
Our good works cannot save us. If we step before a judge, being guilty of a crime, the judge will not judge us by the good we have done, but rather by the crimes we have committed. If we as fallen humanity, created in God’s image, pose this type of justice, how much more a perfect, righteous, and Holy God?
God has brought down His moral laws through the 10 commandments given to Moses at Mt. Siani. These laws were not given so we may be justified, but rather that we may see the need for a savior. They are the mirror of God’s character of what He has written in our hearts, with our conscious bearing witness that we know that it is wrong to steal, lie, dishonor our parents, murder, and so forth.
We can try and follow the moral laws of the 10 commandments, but we will never catch up to them to be justified before a Holy God. That same word of the law given to Moses became flesh about 2,000 years ago in the body of Jesus Christ. He came to be our justification by fulfilling the law, living a sinless perfect life that only God could fulfill.
The gap between us and the law can never be reconciled by our own merit, but the arm of Jesus is stretched out by the grace and mercy of God. And if we are to grab on, through faith in Him, He will pull us up being the one to justify us. As in the court of law, if someone steps in and pays our fine, even though we are guilty, the judge can do what is legal and just and let us go free. That is what Jesus did almost 2,000 years ago on the cross. It was a legal transaction being fulfilled in the spiritual realm by the shedding of His blood with His last word’s on the cross crying out, “It is finished!” (John 19:30).
For God takes no pleasure in the death of the wicked (Ezekiel 18:23). This is why in Isaiah chapter 53, where it speaks of the coming Messiah and His soul being a sacrifice for our sins, why it says it pleased God to crush His only begotten Son.
This is because the wrath that we deserve was justified by being poured out upon His Son. If that wrath was poured out on us, we would all perish to hell forever. God created a way of escape by pouring it out on His Son whose soul could not be left in Hades but was raised and seated at the right hand of God in power.
So now when we put on the Lord Jesus Christ (Romans 13:14), where God no longer sees the person who deserves His wrath, but rather the glorious image of His perfect Son dwelling in us, justifying us as if we received the wrath we deserve, making a way of escape from the curse of death; now being conformed into the image of the heavenly man walking in a new nature, and no longer in the image of the fallen man Adam.
Now what we must do is repent and put our trust and faith in the savior, confessing and forsaking our sins, and to receive His Holy Spirit that we may be born again (for Jesus says we must be born again to see and enter the Kingdom of God in John chapter 3). This is not just head knowledge of believing in Jesus, but rather receiving His words, taking them to heart, so that we may truly be transformed into the image of God. Where we no longer live to practice sin, but rather turn from our sins and practice righteousness through faith in Him in obedience to His Word by reading the Bible.
Our works cannot save us, but they can condemn us; it is not that we earn our way into everlasting life, but that we obey our Lord Jesus Christ:
Jesus says,
“Not everyone who says to Me, ‘Lord, Lord,’ shall enter the kingdom of heaven, but he who does the will of My Father in heaven. Many will say to Me in that day, ‘Lord, Lord, have we not prophesied in Your name, cast out demons in Your name, and done many wonders in Your name?’ And then I will declare to them, ‘I never knew you; depart from Me, you who practice lawlessness!’ (Matthew 7:21-23)
“And having been perfected, He became the author of eternal salvation to all who obey Him.” (Hebrews 5:9)
“Now I saw a new heaven and a new earth, for the first heaven and the first earth had passed away. Also there was no more sea. Then I, John, saw the holy city, New Jerusalem, coming down out of heaven from God, prepared as a bride adorned for her husband. And I heard a loud voice from heaven saying, ‘Behold, the tabernacle of God is with men, and He will dwell with them, and they shall be His people. God Himself will be with them and be their God. And God will wipe away every tear from their eyes; there shall be no more death, nor sorrow, nor crying. There shall be no more pain, for the former things have passed away.’
Then He who sat on the throne said, ‘Behold, I make all things new.’ And He said to me, ‘Write, for these words are true and faithful.’
And He said to me, ‘It is done! I am the Alpha and the Omega, the Beginning and the End. I will give of the fountain of the water of life freely to him who thirsts. He who overcomes shall inherit all things, and I will be his God and he shall be My son. But the cowardly, unbelieving, abominable, murderers, sexually immoral, sorcerers, idolaters, and all liars shall have their part in the lake which burns with fire and brimstone, which is the second death.'” (Revelation 21:1-8)