How to successfully get a refund from Arik

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**Disclaimer: I neither work for, nor own a competing airline. I’m not being paid to do this either. However, I do feel that that we as consumers have a huge role to play in setting the standards of service we deem acceptable for businesses to operate by, especially if the said businesses rely on our patronage to stay in business. **

A couple of weeks ago, I made the unfortunate decision of booking a flight with an airline which shall hitherto remain nameless (but rhymes with “Barbaric”). Stay with me till the end of the post to find plenty of clues as to the identity of the said airline.

At the airport, I had two choices: Take the 12.30 flight for about ₦21,000 or wait a couple of hours and fly Air Peace for ₦3,000 less. Being in a hurry to get to my destination, I decided to pay the ₦3,000 extra to fly Babaric on the basis that I would arrive in 50 minutes and continue with my business in the destination city. BIG MISTAKE, as I was soon to find out.

Just as it was time to board, a tired sounding member of staff hurriedly announced that the flight I paid ₦3,000 extra to board was being delayed by 2 hours. Okay. 2 hours later, as I watched the last of the Air Peace passengers disappear from the boarding queue, and we were still not boarding. I clenched my fists. After all, I bought the ticket myself, no one had forced me.

FOUR HOURS after our flight was supposed to depart, we were called to board. Fuming, I boarded the flight, and the captain cheerily greeted us with “We will be stopping at Port-Harcourt to by fuel before proceeding…” I’d had enough. Swearing, I stormed off the flight, back to the ticket counter and demanded a refund. Very apologetically, she promised I would get one. One week, two weeks, nothing. I had to take matters into my hands. It took a series of steps to get a refund (and an apology) and if you want to save yourself some headache, internet data and unproductive phone calls, here are the steps I took below:




 

– Step 1: Put your request in writing. Write your experience and complaints to the customer care service, and then indicate that you are giving them 7 days to respond to your letter, or you will take the matter further. If you have taken note of any members of your staff who might have been involved (like the sales clerk who might have promised a refund, for example), mention them. I can help with a template, but I don’t want to waste my time preparing one if you won’t find it useful, so please indicate in the comments section if you would find a template helpful.

In the case of Babaric, the complaints team you should write to is:

arik.refunds@arikair.com

Prepare your mind. Think of this as a project, and the end goal is your money back. Don’t expect an immediate response at any stage, so keep working on your Plan B’s.

– Step 2: If at the end of the 7 day period there has been no response, take it further and write again to the e-mail above. Begin your email with: “Further to my email dated DDMMYYYY, I have not received a response within the 7 day period and I have been forced to take this matter further..”

Copy senior staff members, as well as the Consumer Protection Council.

Here are Barbaric’s key emails:

Abiola Shodiya <abiola.shodiya@arikair.com>
Prince Ahuchaogu <Prince.Ahuchaogu@arikair.com>

Louis Okonye <Louis.Okonye@arikair.com>

Michael.Arumemi-Ikhide@arikair.com,
Michael.Arumemi@arikair.com,
Michael.Ikhide@arikair.com,

Copy the CPC: cpc contact@cpc.gov.ng

– Step 3: If after another 7 days, you have heard nothing, submit a direct complaint to the CPC. 99% of consumers would have heard back by now, but in the unlikely event that you have not heard anything, submit a direct complete to the CPC who has the right to sanction the airlines and make them pay.

Here is the direct link for complaints: http://cpc.gov.ng/?page_id=911

These steps will almost certainly work for you as they have worked for me.

All the best, and please share your experiences in the comments section!

 

http://www.mrpepe.com

I'm an grammar-obsessed writer with a passion for finance, innovation, lifestyle design, tech, healthy eating and who knows what else. Nothing makes my day like a nice, chunky comment on one of my posts to sink my teeth into. So go on, make my day :-)

Comments

  • Thanks for you post. It took me exactly 3 months to get a refund from Arik after they cancelled a flight I was booked on.

    At least they offer refunds. My question to you is how do I get a refund on an Air Peace ticket? Apparently, their terms and conditions of sale says no refunds, I am not going to claim ignorance by saying I wasn’t aware at the time of purchase even though I was not however, is it not illegal for an airline to hold on to one’s money and not offer a refund?

    The lady on the counter claimed the ticket is valid for one-year – they charge for change of route and change of date.

    However, I’m not going anywhere and the ticket will expire shortly in August.

    Is there anything that can be done?

    Minsky June 10, 2016 7:53 am
    • Hi Toksy,

      Thanks for your feedback. With AirPeace, please call their head office directly to put your case forward, and to let them know that you have no travel plans before August. If they stated that tickets are non-refundable, then it s unlikely that they will offer you a refund but you can try your luck. You can reach their head office on: (8am-5pm; Mon-Fri) +234-814-040-9808

      Alternatively, you might be able to sell your ticket to someone via social media or at the airport.

      Hope this helps

      mrpepe June 10, 2016 5:56 pm
  • I was giving this mail to write for a refund,which of the pages will I submit my request? thank you.

    June June 26, 2016 6:11 am
  • Hello, I need some information. Not concerning anything about your company. I’ve been told that I can get a refund from a particular company in Nigeria. They told me to send them $550 to get a certificate for refund from Nigeria’s supreme court. I was wanting to know if this is legit? Is this the way businesses in Nigeria issue a refund? I just dont want to get scammed and that’s why Im asking you. You could be providing a very information that could be protecting me from potential scammers.

    Larry Harless December 6, 2016 10:37 pm
    • Hi Larry,

      You are right to be suspicious as this is definitely NOT how Nigerian companies should operate. You should never have to send any additional money in order to get a refund. Someone is trying to scam you.

      What you can do however is:-
      1. Slyly obtain this persons details (including their BVN – Bank Verifications number) and report them to the EFCC (economic and financial crimes unit) https://efccnigeria.org/efcc/report-complaints
      2. Assuming the item you purchased was purchased from a legitimate company, report to the Consumer Protection Council (cpc.gov.ng)

      I wish you all the best, and don’t hesistate to let me know if you need any further guidance.

      Ethan Okoli December 6, 2016 10:55 pm
  • Airk Airline Booking Contact Jennifer on 07069724297 for booking and ticketing service

    Airline Booking December 27, 2016 6:04 am
    • Good luck Jennifer. I usually delete these comments, but I will leave this one here. Meanwhile the message this season is DONTBOOKARIKDONTBOOKARIKDONTBOOKARIK!!! A word is enough for the wise.

      Ethan Okoli December 27, 2016 6:13 am
  • Actually, Arik Air is a total disappointment to herself and Nigerians!! I am having a refund issue with them right now!

    My flight to Owerri from Abuja was cancelled by Arik due to “operational reasons” in a rather unpalatable manner. My ticket number and booking reference are 725 21089 75326 and IDQSWN respectively.

    I made a refund request at the Arik Air counter at the airport on December 6, 2016 and was told that I will get a refund in 21 days. Up to this moment I have not heard from Arik Air. I have sent several emails to Arik Air concerning the refund and there is no response from them whatsoever. How can airline that really wants to succeed in the industry be so callous and unprofessional?

    I really need the refund of my payment of N48,799 for the round trip ticket. I used my ATM card to make the payment and the cash left my account immediately. It is, therefore, incomprehensible to me why the refund should take so long. What is more annoying is the lack of response from the Arik Air on the matter.

    I have written to them severally (to their many emails) and even copied CPC and I am still waiting.

    How can an airline that claims it has no aviation fuel be allowed to book clients for flights, cancel the flights in a disrespectful manner at the last minute, and still be allowed to do business with passengers’ funds for months before making refunds? Can you imagine how many passengers that gave up pursuing their refunds and what may have happened to their money? If they are counting on me giving up then they need to think again

    William January 19, 2017 11:39 am
  • Lack of concern by Arik air to their numerous customer will only spell doom for the company. I booked ticket from them in October 2016 for me and my family from Abuja to Johannesburg at the cost of 531,413 Naira , the flight was for December 20, 2016, not knowing that their staff is on strike , my family and i proceeds to Abuja from kaduna to board flight that Tuesday morning just to reach the airport and met the disappointment of my life but not to spoil the Christmas mood for my family. I had to quickly bought another ticket from south Africa airway for the next 2 days, I applied for the refund from Arik on Wednesday 21, December 2016 through their refund.arik@arikair.com and up till today there has been no respond from them.I have called their customer service several time but the situation is the same

    Okunlola kamil January 21, 2017 6:18 am
  • Hello, please can you advise me on which step I should follow, I bought a ticket from london to Nigeria via Arik online, the flight was booked for 24th Dec, on the 23rd I got email telling me that my flight was counceled and rescheduled for 25th December, on the 25th I got an email from Arik that there’s no flight going to Nigeria today due to operational reasons and Arik didn’t reschedule me or make alternative flight, I called Arik throughout that 25th Dec there was no responsed, I had to book fresh new ticket from BA, I have been calling Arik to refund my ticket money since they refused to carry me, no response from them

    David January 30, 2017 3:39 am
  • Could use a template I was very disappointed and will never again use Arik or buy Nigerian online. They cancelled 3 of 4 flights one after giving me a boarding pass. I recieved absolutely no customer service,appreciation or apologies in any manner. I personally thank you for your stance and help in letting people know of these consistant problemsand how to resolve them

    Bill February 17, 2017 3:51 pm
  • Is arikair established to scam their prospective customers?

    Even before buying their ticket i did put a call through to their office and was assured that they are in operation . after 2 weeks i bought ticket i received a whatsapp posting from an aggrieved lady then i realized i have been scammed. But they’ve scammed the wrong person.

    please let me start with your template.

    Prince Onyekachi February 21, 2017 12:26 pm
    • Hi Prince,

      How are you getting on with this? The Aril situation is bleak and I feel sorry for anyone has booked them since November 2016. They might be shutting down for sure now, but please let me know how you get on with the template

      Ethan Okoli March 6, 2017 4:18 pm
  • i dont understand why arikair are doing this to people that trust and believe in them to deliver,this is callous, wicked and uncalled for. i booked an Arik air on the 18th of Jan. 2017 online from Newyork (JFK)to Lagos-Nigeria, with a very important meeting i need to attend on the 2nd of March, to my greatest surprise, I received a message that the flight has been cancelled due to operational system on the 18th of feb. 2017, after a month of booking the flight. when i called their customer care, i was told i should request for a refund (can you imagine such nonsense). what will i do? should i start looking for another airline in this short time. the total amount of money paid to them is N166,270. i want you to advise me on what to do,cos i have limited fund right now to book another flight. thanks

    Nwafejokwu Donatus

    nwafejokwu Donatus February 22, 2017 4:11 am
  • Arik is one good reason Nigeria is looked down upon. Total shambolic ineptitude. I have been chasing a refund for the past 1 year. Customer service doesn’t care to answer phones. Staff are totally uneducated about refund policies.

    Different people calculate the refund due however they like., At the moment I have been black listed as they no longer respond to my phone calls.

    Out of over a £1,100 I paid for my ticket they claim I am dues around £700. Even that now is stuck. This company should be shut down. They are not fit to be operating!

    Ibexy February 23, 2017 9:31 pm
  • Thx so much for this useful tip. On Tues 7 Mar 17 evening I receive a sms fm Arik that d flight I booked for my old man (82yrs) from JFK to Lagos would not operate. 4 days to the flight date, Sat 11 Mar 17. I called d customer care d following day and was asked to apply for a refund thro Arik.refund…that aside, d cancellation has not only disorganised me but has really stressed and as well disturbed me cos I had to forfeit d local flight ticket which I had already booked for that day and as well start making a fresh arrangements for my old man’s travelling.
    Thx so much for this tip.

    Olunykei March 9, 2017 10:16 pm
  • Air peace airline booking call 07069724297 for booking and ticketing service.

    Airline Booking March 10, 2017 5:13 am
  • Air peace airline booking call 07069724297 for booking and ticketing

    Airline Booking March 10, 2017 5:15 am
  • Arik is fraudulent & I’ll never ever have business dealings with a Nigerian owned company.
    I booked 2 roundtrip flights for my parents totally 680,000 naira from lagos to New York. They were to leave on March 5th 2017 but on Feb 28th, I received a shabby email from arik that the flights have been cancelled.
    I’m still calling them everyday for my refunds but they claim their system has been down for 1week.
    I just emailed their HODs & copied CPC.
    If no tangible response in 1 week, I’m gonna pursue legal action. This is utterly ridiculous & such business malpractice cannot go unpunished if this were a civilized society

    Samuel Eleanya March 17, 2017 3:04 pm
  • I bought 2 Arik tickets LOS-NYC-LOS at the cost of about N740,000. Before buying I called a staff who asked me to go ahead and buy. Just about a week after, they shut down international routes. I called their care line and was asked to apply for refunds. I was supposed to get this refund between 7 & 21 days. It’s over that timeline now and I have not received any refunds. This is not a serious organisation. The baffling issue is how an airline with the most lucrative international routes ran itself aground. The LOS-NYC route can keep any airline afloat. Is there any hope for getting my money back?

    Kachi Ukomadu March 23, 2017 6:10 pm
  • I hope something can be done soon. I have followed all the steps prescribed and nothing seems to be coming up. I have not heard from cpc as well just the email that stated my complaint in which arik was copied. I tried calling cpc no one is picking the phone. I am seriously at a crossroad. If you know anything else I can do please help out.

    auspigirl March 27, 2017 2:27 pm
  • Please i need the template. I bought tickets from ARIK AIR since 3rd December 2016 and till date i have not been able to get a refund for my money. Severals mails, Visits to their office has not yielded any positive results. Just yesterday i was at their office at Transcorp and politely asked for a number i could call in Lagos and i was told they had no idea of their Lagos number!

    Ekei April 5, 2017 9:29 am
  • Please I really really need this template. I’ve found my self in this Babarik mess.

    nelsonnkalu@gmail.com

    Nelson April 5, 2017 5:14 pm
  • Kindly send me the template too please: jidbel@gmail.com. I also noticed that most of the email addresses of their staff that you listed above are no longer functional as they all bounced back. Also, the CPC email addy is : contact@cpc.gov.ng not ‘cpc contact@cpc.gov.ng‘ as written. Thanks for your help.

    Jide April 11, 2017 2:26 pm
    • Hi Jide,

      Thanks for your observation. I think a lot of things have changed recently as the company’s management has deteriorated. I will update accordingly. You can actually download the template from the page. I will look over the links and made sure they are all working.

      Ethan Okoli April 14, 2017 1:09 pm
  • Hi
    Kindly send me the template too please: raimottijani@yahoo.com and also the email addresses of their staff since the ones listed above are no longer functional

    Abiola April 18, 2017 10:56 am
  • Pls can you email me how I can use my tickets back to Lagos because Iam just storks here

    Romoke May 19, 2017 12:22 am
  • Please can you kindly send me a template please. Stellagene@outlook.com

    Genevieve June 19, 2017 4:11 pm
  • Hello good morning. I am also gunning for a refund. I have sent the mail to arikrefunds,no response. I sent to all those addresses you posted including cpc but all failed to deliver. Can you please send me further help? Maybe the email addresses again and the template to use. I’ve been pursuing this refund since March and this is July.
    Please I will be expecting your response. Thanks a lot.

    Aniedoabasi July 10, 2017 9:11 am
  • I brought a return ticket July 2016 (Lagos- NY) for my mom. My situation is just the same. All the email to the staffers are either retired or the staff fired. Both the Agent Travegenio and Arik have since failed to refund my money. Do you have any other contacts that are near reliable

    Tony Omoboye July 18, 2017 12:59 pm
  • Looks like the email: arik.refunds@arikair.com is no longer valid as any mail sent to it gets bounced back by way of failure delivery as response. They canceled my return flight from warri to abuja in December last year. Goddammit this company is a scam. I don’t give a hoot about the change in administration they give as an excuse. 
    Honestly is a scam and doesn’t care if a customer is loyal to them or is satisfied. I know how many times I have driven down to their Abuja outlet at the airport because of a refund and what’s more,  the stress and heartache this has caused are enough already! Interestingly, a lot of folks are experiencing this kind of injustice anf unfairness in the hands of arikair.  At this juncture i’m going to see an attorney to take this matter further and you can rest assured that I will be claiming enormous damages against arikair‎

    obinna July 28, 2017 11:35 am
  • Kindly send to me the format. Thank you

    Kabiru July 31, 2017 8:56 pm

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