GTbank’s Livechat customer service is working


I’ve tried to use the Livechat feature on many bank websites but most of them seem inactive.

If have a stable internet connection and don’t fancy wasting your credit by being put on hold, you can try the Livechat feature. They let you know what the expected wait time is, you you always know if it’s a good idea to wait, or if it’s better to try at a later time.


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It’s available from 8am – 5pm during the working week, do do try and contact them in this time window.

You can access them directly via:

All the best!

I'm an grammar-obsessed writer with a passion for finance, innovation, lifestyle design, tech, healthy eating and who knows what else. Nothing makes my day like a nice, chunky comment on one of my posts to sink my teeth into. So go on, make my day :-)


  • Pls help me wih my account its nt paying me and the money is for my school fees

    zainab September 22, 2015 10:06 pm
    • Hi, is it a savings account? Have you contacted GTBank customer service?

      mrpepe September 23, 2015 7:06 am
  • Your online customer services here seem the poorest i’ve ever experienced in my whole life. Imagine one waiting to be responded to for hours without common ”hi” being said from any of your staff…

    Joseph November 6, 2015 1:12 pm
    • Do you mean me or GTBank? I would agree that the Livechat has been quite poor of recent – especially since the BVN deadline. Perhaps priorities have shifted, who know?

      mrpepe November 6, 2015 1:56 pm
  • A very good morning to you gtbank, my name is orelope jamiu, i enrol for my bvn digit at one of your branch but they only give me an ID number ever since then have kept trying to get bvn number but have not been given. i will appreciate it if you can help me to verify if the bvn have been done.

    jamiu orelope November 16, 2015 8:42 am
  • why cant i use my mastercard for online payment every site i go to reject my card tellin me Error your card is not authorised for payment by your issuer and iam using have a current acc naira debit card.
    your live chat is not working why?

    prince December 1, 2015 3:31 pm
  • i enrolled for a mastercard, at the bank but i have not been able to use it for online payments. its giving me error. payment withheld by card issuer

    Prince December 8, 2015 12:56 pm
    • Hi Prince, I think you need to activate your card. Please visit your branch with the card or call +234 700 48266 6328 on how to do this.

      mrpepe December 11, 2015 9:01 pm
  • ‎I used the atm at my area to purchase airtime but it didn’t work. But I still saw a message dat I withdrew money which I didn’t. Plz kindly reverse back my money.

    amina ahmad bello December 10, 2015 10:23 am
    • Hi Amina,
      Sorry, I’m not GTBank, but you can also reach them on: +234 700 48266 6328

      mrpepe December 11, 2015 8:56 pm
  • Pls i need d code to transfer from Gtb to gtb and others banks tooo

    Abikinda oluwatosin December 17, 2015 12:49 pm
    • Hi, you only need an account number. There isn’t a special code.

      mrpepe December 17, 2015 7:50 pm
  • I wanted to withdraw money at wema bank ATM on Wednesday as the money coming out and it went back to the ATM machine and my money was debited and am convinced that where should I go and complaint,is it wema Bank or my gtbank

    oyerinde noah January 8, 2016 12:10 pm
    • Hi, you should have immediately gone into the Wema bank branch as soon as it happened, to complain. What would happen is that a member of staff should put the ATM “out of service”, check the ATM for any discrepancies and then refund you the difference if need be.

      Also make a complaint with GTBank, but I’m guessing the problem might have been from the ATM dispenser in question. All the best.

      mrpepe January 8, 2016 1:12 pm
  • Pls,I and my wife wants to pay for USA visa application,what category do we fall into?and how much will it cost?

    Dr tosin opelusi January 20, 2016 10:18 am
    • Hi, I’m sorry I don’t understand your question and cannot help with USA Visa applications.

      mrpepe January 20, 2016 3:26 pm
  • My token as been blocked . Please and i dont have the toekn id number

    victor February 2, 2016 2:13 pm
    • Hi Victor, did you enter the wrong passcode too many times? I would suggest you take it into the branch – they will resolve this. I don’t think the tokens can be remotely reset.

      mrpepe February 2, 2016 10:15 pm
  • Goodday,
    Please i cant login with my password. It says my password has expired

    Emordi Ikechukwu February 24, 2016 11:21 am
  • Really need to do a transfer

    Emordi Ikechukwu February 24, 2016 11:23 am
    • Sorry I’m not GTBank. I would suggest signing up for a Paga account

      mrpepe February 24, 2016 12:43 pm
  • I have an issue in my bvn name, i want know the exact name on my bvn

    muhammad saad muh April 10, 2016 6:15 pm
  • please i open an account on friday and today is tuesday they have nt sent me my account number pls wat is wrong…..

    fatima May 10, 2016 6:08 pm
  • Please i tried opening an account through your 737 system but when I send it goes nowhere. Is there no address to send the *737*0# to? I really
    need to open an account with GTBANK but no time to go fill out forms. Thanks.

    ekeugbo May 17, 2016 11:14 am
  • I opened a gtb account on Friday 27/05/16,i payed #5,050 into the account and as i speak I’m yet to receive any notification as regard the account… The bank branch is chevron along lekki epe express way

    Oshobukola Emmanuel May 31, 2016 2:53 pm
  • Pls am been debited today by access bank of 7000 around 11:24 when using there ATM

    Inuwa Samari Hassan June 2, 2016 7:11 pm
  • I want to know gtb interest rate on saving account and terms and conditions for getting interest on savings

    OLATUNJI SAMUEL GBOLAHAN June 16, 2016 3:19 pm
  • I forgot my password on mobile banking, please how do i retrieve it back.

    raymond June 17, 2016 3:09 pm
  • some amount is send to my account and I went to check my balance I CNT find it in my account,plz watz wrong

    iswat adewale July 2, 2016 3:32 pm
  • Pls help me i transfered N3,000 from my gtb 0050136590 to my Fcmb account but yet to credited.

    Okuneye Ayodele. O July 4, 2016 2:36 pm
    • Hi,

      Sorry I can’t help with this. Please call GTB

      mrpepe July 5, 2016 9:59 am
  • Pls help me reverse my money,pls ATM withheld my money… I was debited #15000 on 4/7/2016 at FCMB ATM.Thank you.

    Godwin ONYEKACHI michael July 4, 2016 8:49 pm
    • Hi,

      I don’t work for the bank and cannot help you with this. You need to go into the branch where this ATM had a fault immediately.

      mrpepe July 5, 2016 9:58 am
  • Hello, sorry am having a problem with my security question for online banking

    Odus Oluwatobi E July 8, 2016 12:07 pm
  • i applied for salary advance,unfortunately your bank send a rejection mail.that my employers name and my name do not match.

    NNA PROMISE July 11, 2016 10:00 am
    • Hi Promise, please visit your bank in person with all your documents.

      P.S I don’t work with any bank.

      mrpepe July 11, 2016 11:48 am
  • pls help check my account, I’ve not seen the money that was sent to me

    Victor July 11, 2016 9:04 pm
    • Please call your bank, Victor.

      mrpepe July 12, 2016 9:28 am
  • Hi…I was barned to withdraw cash, den I visited my bank branch here…and I was told to bring some id card which I don’t HV for now, ihope it doesn’t disturb someone else to deposit into my account?

    Taiwo July 17, 2016 11:16 am
    • Hi Taiwo, please contact GTBank directly as I cannot help you with this.

      mrpepe July 20, 2016 12:42 am
  • Cuz m expecting someone to credit my account

    Taiwo July 17, 2016 11:28 am
  • Pls I want my atm card deactivated it has just been stolen.

    omotayo July 20, 2016 2:44 pm
    • You can do this by text. To block your ATM card, simply text ‘HOTLIST’ and your NUBAN Account Number e.g
      HOTLIST 0123456789 to 08076665555.

      mrpepe July 20, 2016 10:52 pm
  • If I close my account will I get all my balance?

    simeon July 21, 2016 2:21 am
    • Hi Simeon,

      You should transfer or withdraw your balance before closing your account.

      mrpepe July 21, 2016 11:48 am
      • Can i still withdraw before closing d account while my account is still being restricted?

        simeon July 21, 2016 4:08 pm
        • Hi Simeon,

          You won’t be able to withdraw money from your account while it is restricted. You will need to go into the bank to supply whatever information they require to remove the restriction from your account.

          mrpepe July 22, 2016 9:56 pm
  • hello good acct as been deduted for an unsucessful transaction

    ODUNLAMI AJIBOLA July 26, 2016 7:52 am
    • Please contact your bank directly, as I can’t help with this.

      mrpepe July 26, 2016 12:29 pm
  • Hi, i am in the UK now and i used my naira mastercard to make a POS transaction (worth 19 GBP) and I am shocked that GT bank is charging almost the same amount used for the transaction. Please can you help me understand what is going on?

    Emmanuel Unuabonah July 29, 2016 7:11 am
    • Hi Emmanuel,

      I’m afraid it depends on what rates GT sets for the day. It helps if you have 2 bank cards, if you check the rates prior to transacting so you can use the cheaper of the two.

      mrpepe August 1, 2016 10:37 am
  • Hi am sheriff lawal,pls am encounter some problems on this my internet banking of a thing each and everytime am about sending money from my acct to another’s person account it normally shows a comment like there’s an unauthorised pin which is not thru so what’s the problem and telling me incorrect last four digital pin also

    LAWAL sheriff August 2, 2016 7:39 am
  • Have never received bank alert on my phone for any transaction On my account for over 4months now… Please help me out

    Badmus Joseph kolade August 2, 2016 4:47 pm
    • Hi Badmus,

      You might have a problem with your phone number set up and i would suggest contacting the bank to set up you number again. Do it ASAP as someone else might be receiving your alerts.

      mrpepe August 2, 2016 10:11 pm
  • I register for email alert and i have not been getting alert on my phone for a while,pls i want to confirm my account balance

    Ibileye oladotun leonard August 3, 2016 4:54 am
  • Hello good morning ,i am omole helen yewande,on the 22 of July ,i was at gtb branch in central area,around ceddi plaza , i requested for a change of name of name from my name to balogun helen yewande,i was told it would take 6-7 working days and up till now ,have not heard any feedback

    OMOLE HELEN YEWANDE August 10, 2016 12:06 pm
  • I want to open a personal saving account with your bank,is it possible online?

    Oluwasogo August 11, 2016 11:20 am
  • Greetings to GTB this morning.200 naira was removed from my account yesterday.plz I want to have an account details of all the transaction that transpired in and out of my account

    Ekeoma Ugonma Justina August 16, 2016 4:55 am
  • Greetings to GTB this morning.200 naira was removed from my account yesterday.plz I want to have an account details of all the transaction that transpired in and out of my account be it recharge card from my registered number or unregistered number.

    Ekeoma Ugonma Justina August 16, 2016 5:00 am
    • Hi Ekeoma, you need to request a bank statement from your branch. You will need to go in and request this in person.

      mrpepe August 17, 2016 10:39 am
  • pls wanna knw is gtb is giving out personal loan for salary account with them

    chuks August 16, 2016 10:01 pm
  • pls…….i lost my notification sim which am use to collect alert…. I wana use another number nw……how am I going to di it…my new number nw is, 07030357019.pls help.

    talabi adedotun ridwan August 18, 2016 3:38 pm
  • Hi, pls I requested for change of name with all necessary document submitted since last month and all I got back last week is that my bank has not reply back. What can I do to speedy up the request?

    Azeez Taibat Temilade August 22, 2016 3:35 pm
  • Hi i lost my phone which i received apart from and i wont to change my number naw pls

    Olamide August 30, 2016 2:12 pm
    • Sorry, I don’t understand your question. Please clarify?

      mrpepe August 31, 2016 4:34 pm
  • Hw can

    Olamide August 30, 2016 2:17 pm
  • I have been deducted 1000 Naira for ATM were will I go and collect it?

    Ishaya James Tata August 31, 2016 12:06 pm
    • Hi,

      You need to go straight into the bank before they close and make a complaint, otherwise it gets difficult.

      mrpepe August 31, 2016 4:25 pm
  • Please I want to know the maximum daily transfer amount via mobile banking from a GT bank savings account,and all what I need to do the transfer?

    Dayo September 3, 2016 11:14 am
  • Good Afternoon, how can a private owned org can access gtb loan.

    sanuth haroun September 23, 2016 1:58 pm
  • I already have a well conducted current account with GTB Gbagada branch Lagos. I now want to open the following accounts. 1 Naira savings account. 2. Dollar Dom domicilary account. 3 Sterling domicillary account. 4. Euro domicillary account. Please guide me on how to go about it. I cannot go to the bank to join any queue. Thank you

    Afolabi Yakubu Olayiwola September 25, 2016 12:58 am
  • I have just noticed that I can have access to comments left by other people and as such other people can also have access to my comments as they follow themselves in sequential display. This has all the appearances of a breach of the confidentiality that should exist between a bank and its customer and can lead to many untoward consequences. GTB is too big, professionally managed and strongly risk conscious not to have noticed this. Kindly rectify it.

    Afolabi Yakubu Olayiwola September 25, 2016 1:11 am
    • Hi Afolabi,

      Thanks for your message but this is a private blog, not the GTBank website. To visit GTBank, see This is my personal blog, which allows threaded comments to be publicly displayed.

      mrpepe September 26, 2016 9:25 pm
  • I am wasiu olumade i have requested for changing name for both my bvn name and my saving account name over 5 days pls i want u to help me out because since when i have requested for dat my account name have never been change pls help me out and change it from olumade wasiu to olumade wasiu omogbolahan

    Olumade wasiu October 5, 2016 8:37 am
  • I TRANSFER N50000 TO ECOBANK acc and my former balance was N83,793.00 and I was debited 200 for bank charge. this is not first or second time please what is the problem and when ever I buy airtime from my acc i still see same thing for instance if I buy 500 or lower or high they will debit 520. why?

    ONUIGBO KENECHUKWU October 7, 2016 4:03 pm
  • My name is Opaleye Akeem Olamide. I open an account with your bank, sometimes ago when your bank came to my school. But the problem now is that I don’t know the account number again. Secondly when I open my email address today I find out my ATM card is ready at Abeokuta. But I don’t know how go about collecting it since I don’t know d account number again…

    Opaleye Akeem Olamide October 22, 2016 5:33 pm
    • Hi Opaleye, please contact GTBank directly as this is a personal blog, not GTBanks page.

      Ethan Okoli October 24, 2016 9:19 pm
  • Can l withdraw via money gram in any GT bank branch with the temporary national ID card

    Nsisong October 31, 2016 3:58 pm
    • Sorry, I haven’t got the answer to this question. Please contact your bank directly

      Ethan Okoli November 2, 2016 11:09 am
  • hello

    olamide November 1, 2016 4:59 pm
  • hello,pls I made a transfer of #34,000 from my gtb account 0123905922 to an acct which is access bank account 0033891068 since Thursday 3rd of Nov.2016 the recipient has be disturbing me that she has not got alert pls come to my rescue

    olamide November 5, 2016 10:13 pm
  • I want to change the phone number of my account,08184188300 i want to change it to 08157251891.pls i want it fast

    GIDEON November 11, 2016 10:51 am

    ABINA JANET November 14, 2016 10:53 am
  • I made subscription for my star times since last two week my star times have not been credited and I went to star times Office they say I should go to gtb that d money is still in bank and have made conplian noting was done pls I want gtb to reversed my money back

    Olajide Akeem opeyemi November 25, 2016 5:07 pm
    • Please contact GTBank directly as this is only a post

      Ethan Okoli December 5, 2016 3:51 am
  • Good morning pls I make transfer from my gtb bank to like five deference bank since Friday 25/11/2016 but all of dell not yes receive the money nd I want gtb to reversed my money back to my acct I make it from my mobile banking

    Oladipupo ibraheem November 27, 2016 5:31 am
    • Please contact GTBank’s customer service as this is just a post.

      Ethan Okoli December 5, 2016 3:49 am
  • I went to deposit money at your branch at Umuahia in Abia on Friday and they collected 2tellers With the money telling us that the transaction will be done. Till now the money is yet to be confirmed in the recipient account. And the person is on my neck. Please help help help.

    Chima December 4, 2016 1:57 pm
  • I tried to recharge the sum of #600 on my glo number 0807 485 6399 from my Gtb account(0035898749) but it was unsuccessful, the money was deducted from account since 2 days ago and nothing has been done about it. pls let me have my money back for God sake ooooo

    Awofadeju Mary Adedamola December 9, 2016 6:31 pm
    • Hi,

      Please contact GT Customer service directly

      Ethan Okoli December 14, 2016 12:28 pm
  • I downloaded the gtbank Mobile banking app and it has refused to log me in.

    OKOCHA VICTOR CHIDERAA AYO January 27, 2017 8:42 am
  • Good day.Am a customer. I made a #1000 subscription to my phone through my account last week Thursday. But the money was deducted twice. Pls try and reverse my money.Thanks

    Abioye Oluwatosin Y January 31, 2017 12:51 pm
  • pls i dnt ve bvn no,can i go to my branch to reactivate my acct to ve my bvn, pls wht r d requirement

    Awos oluwaremilekun March 9, 2017 11:10 am
  • pls am rilli down and I need Cash from my account but customers service says have been restricted because of not linking my bvn pls how do I link it without going to bank

    Rashidat March 22, 2017 5:30 am
  • Please I made a withdrawal on Friday at one of your ATM machines in Port-Harcourt; Air fOrce Junction to be precise … I was paid Partially The security man and one of your officials on ground was there. The security man who witnessed the whole thing advised me to go and make report at the ABA ROAD GRA GUARANTEE TRUST BANK OFFICE which I did at once but I was told that it was gonna be corrected within 24hours time.

    However dear its over 72hours now my money is not Back. What do I do seeing I may not be able to leave mmy place of work for to go and make complaint until Friday .

    CHUKWUEBUKA EMEKA NNOLI March 27, 2017 11:04 am
  • I paid my Nysc fee online through Remita platform with my gtbank master card but till now they are telling me that i have not pay. please how can i rectify this problem??

    Abdussalam Abdurrahman April 21, 2017 4:49 pm
  • i want to change my phone number from 09024295224 to 09024290224 on my account because i made mistake..account name is ifeanyi Paul Samuel please

    ifeanyi June 3, 2017 1:33 pm
  • please help me change my phone because i have seen my account number 0024295224 to 09024290224 i will be glad

    ifeanyi June 3, 2017 1:36 pm
  • se
    Please I need help in changing my phone number and email address attached to my account.

    Isah Jessica July 12, 2017 2:39 pm
  • pls I want to know my account details more especially the name on my account.

    muhammad Musa Ali July 19, 2017 10:57 am
  • I made a tranfer from my acct to another GT acct but the value was only credited to book balance and beneficiary is unable to access the fund

    Iteade odunayo July 20, 2017 8:56 pm
  • I make a transaction to my account on monday at about 10:30pm with ATM cash deposit an it track my money inside so how can I get my money back. From Benjamin udo

    Benjamin August 4, 2017 11:37 am
  • Pls can i use my ATM card to check my balance Abroad,some money was paid into my acct and am no getting alert and I need to confirm

    Folake August 14, 2017 3:13 pm
    • Hi, It’s best to check using Internet banking as I cannot confirm that you won’t be charged for using your card abroad.

      Ethan August 15, 2017 1:34 pm
  • Hlo I have created my account two last week, I have made my Bvn
    They have sent me my Bvn no so what next do I have to do cox I want to start using my account if possible Cox am a student

    Abdulrashid Abdulaziz September 6, 2017 12:22 pm
    • Please ask your bank

      Ethan September 18, 2017 2:04 pm
  • pls I’ve lost my mtn line and I need my bvn number urgently 07034380681

    Olatoye Temitope September 8, 2017 12:23 pm
  • hi

    mark September 21, 2017 8:35 am
  • I want to switch my alart notification from text to my phone to email address,please could you help me with that as am not in Nigeria at the moment.

    Emeka September 28, 2017 10:27 am
  • Hello

    kenny October 5, 2017 7:53 am
  • I’m oyewusi kehinde I have a problem with my accoun how will yo help me?

    kenny October 5, 2017 7:55 am
  • Can’t access my account and my school fees is there please help me

    abdul hafiz October 14, 2017 8:27 am
  • Pls guys how can i see my BVN information with out going to bank, like date of berth

    emma October 16, 2017 1:35 pm
    • Hi,

      You should know your date of birth but to check your BVN number, dial this number on your mobile phone


      Hope this helps

      Ethan October 16, 2017 11:13 pm
  • Can some one pls help me

    emma October 16, 2017 1:37 pm
    • You will need to speak to your bank directly, I’m afraid

      Ethan October 16, 2017 3:28 pm
  • hello

    kennedy October 31, 2017 11:56 am
  • Hi

    Laguda Azeez abiodun November 4, 2017 2:06 am
  • Enjoyed studying this, very good stuff, regards .

    link do strony November 7, 2017 10:23 pm
  • I want to use my gtbank app but it is not get through and when I was trying to use it you send Message to my old e-mail and my new email is my account no. is 0035120932

    TOYIN LUKMAN November 18, 2017 8:48 am
  • i dnt know the reason why GT Bank is deducting my money

    olakanmi oluwadamilola v November 18, 2017 3:13 pm
  • HI GUYS,

    How many days does it take to receive your requested cheque

    Osunlaja Olakunle Adetunji November 20, 2017 8:01 am
  • HI GUYS,

    How many days does it take to receive your requested cheque

    Osunlaja Olakunle Adetunji November 20, 2017 8:01 am
  • HELLO..
    I made a transfer of N2,000 to a phone number yesterday and up till now, the number hasn’t been recharged. I was debited on this transaction as well. Please i would appreciate if this issue is rectified ASAP. And i would like to speak to a GTB customer care represented to give more details. Thank you.

    Ugochi Ugwuegbulam November 21, 2017 11:29 am
  • HELLO..
    I made a transfer of N2,000 to a phone number yesterday and up till now, the number hasn’t been recharged. I was debited on this transaction as well. Please i would appreciate if this issue is rectified ASAP. And i would like to speak to a GTB customer care representive to give more details. Thank you.

    Ugochi Ugwuegbulam November 21, 2017 11:31 am
    • Please contact GTbank directly

      Ethan November 22, 2017 10:52 am
  • hi, please i can not do online transaction with my card. kindly advise me what to do.

    kosiso November 28, 2017 2:45 pm
  • Pls I want to change my alart number to another that am using now,I just to no if it possible to do online here

    Adewale olamide November 30, 2017 11:24 am
  • Hello. I don’t know what’s going on with my account. My money is blocked and I need my money

    Damilola December 4, 2017 7:31 am
  • Good day,Pls I can’t transfer from my GTB app,what i see on the app is my initial student account instead of the upgraded one and whilst trying to fix it I got blocked pls I need help

    Jide Sowade December 4, 2017 2:06 pm
  • i have a gtb account that was open with my phone and i also link my bvn with it can i save my money on it and my money will be save

    Akinbode Wasiu December 30, 2017 4:40 am
    • Hi Wasiu,

      Please contact GTB directly

      Ethan January 2, 2018 1:06 pm
  • My card was telling me to check my card details anytime I want to add it with pay bill pls help out

    Gbolahan Alubankudi Yusuf January 14, 2018 5:15 pm

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